FAQ

You may place your order directly through our website. Browse and select the products you love, add them to your cart, then proceed to checkout. Fill in your delivery details and choose your preferred payment method. Once your payment has been confirmed, we will begin processing your order promptly.

Absolutely. You may add multiple products to your cart before proceeding to checkout. Shipping costs will be calculated based on the total weight of your order.

Yes. Every Founders Set comes beautifully presented in premium, gift-ready packaging. For individual products, a handwritten personal note option is available to add at checkout.

Orders are typically processed within 1–2 business days after payment is confirmed. You will receive a notification via email and WhatsApp once your order is ready to be shipped.

Cancellations or modifications can only be accommodated before your order has been processed. Please contact us via WhatsApp as soon as possible if you need to make any changes.

We currently ship to all regions across Indonesia. For international shipping enquiries, please contact us directly via WhatsApp.

Delivery estimates vary depending on your destination and chosen courier. For Java, delivery typically takes 2–3 business days. For destinations outside Java, please allow 3–7 business days.

Free shipping is available on orders of Rp 500,000 and above. For orders below this amount, shipping costs are calculated based on your delivery location and package weight.

We accept returns on products that remain sealed and unused within 7 days of receipt. Return shipping costs are the responsibility of the buyer, unless the item is defective or incorrectly sent. Please contact us before returning any items.

We sincerely apologise for the inconvenience. Please contact us via WhatsApp within 24 hours of receiving your order, and include photographs of the damaged product and packaging. We will resolve the matter as quickly as possible.

You may reach us via WhatsApp at +62 812-8266-2566, or by email at nira.signature@gmail.com. Our team is available Monday to Saturday, 09:00–18:00 WIB.

We aim to respond to all enquiries within 1×24 hours on business days. For urgent matters, WhatsApp is the fastest way to reach us.

Nira Signature currently operates exclusively online. To experience our fragrances in person, we occasionally appear at selected pop-up markets. Follow our social media channels for the latest updates.

You can reach us on WhatsApp at +62 812-8266-2566. Our team is available Monday to Saturday, 09:00–18:00 WIB.

Our WhatsApp is active Monday to Saturday, 09:00–18:00 WIB. Messages received outside these hours will be responded to on the next business day.

For the best experience and transaction security, we recommend placing your order through our website. That said, for any questions or special requests, please feel free to reach out to us via WhatsApp.

Visit the Track Order page on our website and enter the order number you received via email or WhatsApp after your payment was confirmed.

Tracking numbers are typically provided within 1–2 business days after payment is confirmed. If more than 2 business days have passed without any update, please contact us via WhatsApp.

Courier tracking updates can occasionally be delayed, particularly in certain regions. If your status has not changed for more than 3 business days, please contact us and we will follow up directly with the courier on your behalf.